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EMR Support Technician- SigmaCare by MatrixCare

EMR Support Technician- SigmaCare by MatrixCare

Cooperstown Center and Oneida Center are looking to hire a full time EMR Support Technician for our skilled nursing facilities. This position requires travel between Cooperstown, NY and Utica, NY



  • Train and orient staff on use of electronic medical records system and Microsoft applications
  • Provide general help desk tasks and phone support with medical software application
  • Assist with installation, configuration, and software maintenance
  • Basic network and hardware troubleshooting
  • Financial and clinical reporting
  • Communicate verbally in person and via telephone as well as in writing via remote computer access and written reports and other documents
  • Act as liaison between company and EMR vendor
  • Work with vendor support contacts to resolve technical problems
  • Work with procurement staff to purchase hardware and software and maintain software subscriptions and operability
  • Provide recommendations and implement improvements in process and application use
  • Other assigned administrative duties.


Location: Cooperstown, NY and Utica, NY


  • Must be proficient with Windows 7/8, 10 and Microsoft Office
  • Proficiency in SigmaCare or MatrixCare
  • AAS or LPN
  • Bachelor's degree or equivalent from a four year college or technical school
  • At least two+ years related experience and/or training


About Us:

Centers Health Care is the only fully integrated post-acute continuum of care, offering services to the elderly throughout NY, NJ and RI through its Healthcare facilities & agencies, Dialysis & Urgent Care Centers, a Managed Care Plan and a Durable Medical Equipment Provider. Earning praiseworthy reviews as the leading provider of top quality medical care in rehabilitative treatment and healthcare, Centers Health Care is unwavering in our dedication to excellence in care, and proud of our commitment to diversity and community involvement.

Equal Opportunity Employer –M/F/D/V

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