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Director of Resident Experience

Director of Resident Experience

The Director of Resident Experience will create and support a masterfully orchestrated, personally meaningful, highly customized, patient- and family directed experience in a skilled nursing environment. 

Duties:

  • Serve as a catalyst for a resident and family centered culture at Boro Park Center while supporting the organization’s values
  • Develop rapport with patients and families and ensure that a diverse set of needs are being met
  • Host forums for feedback and act on the suggestions and response   
  • Harvest best practices in patient relationships and communication
  • Analyze and interpret patient feedback data
  • Create patient perception of care report using the patient feedback data and make recommendations for improvement
  • Direct in-services and staff meetings pertaining to patient experience and satisfaction
  • Additional duties as assigned .

Requirements:

  • 3-5 years related experience (e.g. healthcare or hospitability client/patient customer care)
  • Nursing experience a plus.
  • Strong written and oral communication skills
  • Ability to analyze work processes for possible performance improvements
  • Ability to strategically structure a broad patient experience approach
  • Ability to work independently with workload and provide reliable follow-through and meet timelines/deadlines
  • Ability to build strong relationships at all levels of the organization
  • Passionate about customer relations and patient/family centered care
  • Moderate to advanced computer skills 

LOCATION:

Brooklyn, NY

ABOUT US:

Boro Park Center for Rehabilitation and Healthcare is a 504-bed rehabilitation and Skilled Nursing Facility in the heart of the Boro Park section of Brooklyn. Our warm and nurturing environment allows each resident to maintain his or her individuality. We want all residents to leave the Boro Park Center for Rehabilitation and Healthcare, healthier, happier, and most of all, with the tools to succeed. Our staff is committed to ensuring the highest quality of life for all our residents, by maintaining each resident’s dignity and independence. Boro Park Center is a proud member of the Centers Health Care consortium.

Centers Health Care is the only fully integrated post-acute continuum of care, offering services to the elderly throughout NY, NJ and RI through its Healthcare facilities & agencies, Dialysis & Urgent Care Centers, Ambulance & Ambulette Services, a Managed Care Plan and a Durable Medical Equipment Provider. Earning praiseworthy reviews as the leading provider of top quality medical care in rehabilitative treatment and healthcare, Centers Health Care is unwavering in our dedication to excellence in care, and proud of our commitment to diversity and community involvement.

 

CentersHealthCare.com/careers

Equal Opportunity Employer - M/F/D/V

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