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Customer Service Specialist

Centers Home Care

 

 

Customer Service Specialist (Bronx NY)

 

Summary:

Amazing Home Care located in the Bronx is looking for a customer service specialist. Our goal is to maintain the client satisfaction to its fullest so we can continue to keep our clients happy.

 

Responsibilities:

  • Reach out to all our patients for our client surveys.
  • Be the point of contact for all our patients with any issues they may have.
  • Help resolve any dissatisfied patients on an ongoing basis.
  • Maintain a positive attitude with our patients regarding their services.
  • Keeping our patients informed throughout the entire resolution process.
  • Taking ownership of your calls until final resolution.
  • Identify when to escalate a situation due to an irritated patient, and how to handle difficult situations.
  • Knowing when to bring in company leadership, before the situation gets worse.
  • Respond to all requests- answer questions, analyze and troubleshoot patient’s problems

Skills Needed to excel:

  • Enjoy being challenged
  • Friendly, helpful attitude
  • Enjoy interaction with our patients
  • Team player- dependable and responsive to customer’s needs
  • Good problem solving skills
  • Excellent communication skills, and ability to be patient
  • Willingness to take ownership of your projects
  • Desire to learn
  • Languages: Bilingual- Spanish/English a must

 

Hours: Monday-Friday 9:00AM-5:00PM

 

CentersHealthCare.com/careers

Equal Opportunity Employer - M/F/D/V

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