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Customer Service Representative

 

Customer Service Representative

Valmar Surgical, a leading durable medical equipment company, is actively seeking a full time Customer Service Representative. Candidates who are Bilingual in English/Spanish & English/Mandarin or Cantonese are preferred.

 

Duties:

  • Handle customer inquiries by phone and email effectively and efficiently
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system, and update existing customer information
  • Process forms and applications
  • Identify and escalate priority issues as they become relevant
  • Follow up on customer calls where necessary
  • Document all call information according to standard operating procedures

Qualifications:

  • 1+ years in a customer service environment
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Word and Excel
  • Strong understanding of medical terminology
  • Problem analysis and problem solving capability
  • Attention to detail
  • Thrive in a fast pasted environment
  • Must be able to work as a team member
  • Bilingual English/Spanish & English/Mandarin or Cantonese preferred

 

Come join our exciting team! We are rapidly expanding!

 

CentersHealthCare.com/careers

Equal Opportunity Employer - M/F/D/V

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